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We at MiniatureChairs.com pride
ourselves on our Customer Service. There is absolutely nothing
we wouldn't do to make our customers happy. We want to earn
and keep your trust.
Thank you for your continued support. |
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MiniatureChairs.com understands
that you are anxious to receive your orders. Please click
here to view an up-to-date report of any pending orders,
or feel free to send us an email.
You will also find details of any account credits or special pricing on the same page. |
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In order to purchase items from MiniatureChairs.com
you will need to create an account. The minimum amount of information
we need is simply your email address and a password. This is
for your protection and privacy.
This account allows you to enjoy a personalized online experience.
You can create a personalized Wish List and save your Shopping
Cart from visit to visit - even on a different computer. In
addition, you may also to elect to save your shipping information
for future orders. Click here to
create a new account or click
here to edit your existing one.
For your convenience, your MiniatureChairs.com
account will also work on other ElsaDesign web sites such as
ModernClocks.net and 20thCenturyChairs.com.
In addition, all ElsaDesign shops use a common shopping cart
and wish list.
If you happen to forget your password, don't worry. Just click
here and we'll send it to your registered email address.
Your account is based on your email address so, if you change
your email address, don't forget to update your account!
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MiniatureChairs.com is pleased to offer a 125% Price Protection
Plan on every item we sell. Our price guarantee means that you
never need to shop anywhere else.
If, within 7 days of your MiniatureChairs.com
purchase, you find a lower price on an identical product we will
refund you the difference and issue you a store credit in the amount
of 25% of the difference!
The 3 simple Price Protection Plan rules:
1. You must notify us within 7 days of your purchase. The price
from the other vendor must be the total price including all
shipping and handling charges to your destination.
2. We are an Authorized Reseller of every product that we sell. The other
vendor must also be a US based, Authorized Reseller in order to qualify for the
Price Protection Plan. Auction based resellers do not qualify.
3. The comparable product must be an identical new item, in
stock and ready for sale to the general public at that price.
Refurbished, repaired, counterfeit or replica products do not
qualify. All factory packaging must be included.
To make a claim under the 125% Price Protection Plan, please
contact
us with the details. |
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MiniatureChairs.com is a division of Elsadesign
of Encinitas, California. All receipts and online payment notifications
will be in the name Elsadesign.
MiniatureChairs.com accepts
most major credit cards including Visa, Mastercard, Discover
and American Express. We also accept personal checks and money
orders.
When paying by personal check, please allow up to seven (7)
business days for the clearance of funds. Please make checks
payable to our parent company, Elsadesign.
Sales tax is charged on all orders sold for delivery within
California. It is up to you to comply with your state's current
laws regarding purchases over the Internet if any apply. |
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We understand that you want to get your new purchases as soon
as possible. We are proud to have UPS®
as our preferred partner for all domestic shipping. We also
use the US Postal Service for most international shipments.
We offer two levels of shipping and handling, Standard and Expedited.
Standard shipping and handling uses UPS Ground service or USPS
Priority service for domestic orders and USPS Global for international
shipments. In stock items with standard shipping generally ship
on the next business day.
Within the Continental United States,
standard shipping is free on all products.
Choose expedited shipping and handling if you need your items
faster. In stock expedited items generally ship the same day
as ordered. We use UPS 2nd Day Air service for domestic orders
and Priority Mail for international orders.
Many overseas international orders will require an additional
5 to 7 shipping days. We have two warehouses in the United States
but only one of them can process overseas shipments. As such,
it may be necessary to transfer your order from one to the other.
We apologize in advance for this inconvenience. Also, MiniatureChairs.com
is not responsible for any import duties, tariffs, levies or
other charges that may be incurred on international shipments.
If you have special shipping needs, just
ask. We'll be happy to try and accommodate most requests. |
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Here at MiniatureChairs.com we
value your privacy. Any data collected on our site will never
be sold, rented or given to anyone else, ever! The only
data we ever collect on our site relates to shipping your products.
We do not collect any credit card data on our site. For credit
card transactions, we have chosen Verisign®
and PayPal® as our preferred
partners. Credit card data is collected by our partners on their
secured and encrypted sites.
It is our policy to minimize the sending of unsolicited email.
Generally all email from us will relate directly to your orders.
You may also receive email with news or offers we believe will
be of interest. You make elect to not receive these emails in
account management. |
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For your protection, MiniatureChairs.com
uses a password-based security system to control access to your
shopping cart and shipping information. We believe this is important.
This system requires the ability to create cookies on your computer
in order to operate. We understand that some of you may have
concerns about cookies but we do feel that the benefits of this
security system are important. Of course, we also accept email
and fax orders for those that would feel more comfortable.
We also allow you to optionally save your login information
in a cookie so that you do not have to log in each time you
come to our site. |
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All our items are guaranteed and inspected before leaving our
warehouse. In the event of some shipping mishap where there
is visible damage to the package, reject the shipment and have
the driver note the damage. We will ship a replacement as soon
as possible but we must be advised as soon as you receive your
merchandise. If the item(s) sent was incorrect, or defective,
please contact customer service by email
and we will work with you to rectify the problem.
If you do decide that a product does not meet design expectations,
we will accept its return for exchange or credit as long as
the product is returned to us undamaged, in original condition
and original packaging, within 15 days of purchase. No refunds
will be made. Please contact us via email
for an RMA number before sending. Upon satisfactory receipt,
you will receive credit equal to your purchase price less shipping,
postage, handling and restocking charges. All costs for return
shipment are the responsibility of the customer. All returns
are subject to a 15% restocking fee. |
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